Privacy Policy

In accordance with our legal obligations, TeneLearning S.L. informs you about the collection and use of your personal data. All personal information collected via forms on www.tenelearning.com is transmitted over a secure connection.

The collection and automated processing of personal data serves to maintain our business relationship and to inform and advise you about the offers and news of TeneLearning S.L. This data is only shared with the bodies strictly necessary to fulfil that purpose.

We take the measures required to ensure the security, integrity and confidentiality of your data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

When you apply for a course or contact us through our site, we collect the information you provide — typically your name, email address and phone number, and, if you choose to tell us, your country and how you heard about us. We use this information to process your request and to keep you informed about our courses, services and relevant school news.

We do not sell your personal information or share it with outside parties for their own marketing. Communication about our offers and services comes directly from TeneLearning S.L. and from us to you only.

You confirm that the information you provide is true and accurate, and you agree to keep it up to date by informing us of any changes.

In accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI) of 11 July, we store the essential data needed to identify the origin and the start of the service provided for a maximum period of 12 months.

Storing this data does not affect the secrecy of communications. It may only be used within the framework of a criminal investigation, or to safeguard public security, and made available to the competent judges, courts or ministry, in accordance with data-protection law.

Cookies are small files a website stores on your device. The ones we use fall into the four groups below. Only the essential ones are on by default; the cookie notice asks about the others, and only about the groups the site is using at that time. If we start using a group you were not asked about, the notice asks you again. You can change your choice at any time with the cookie button in the corner of every page or the “Cookie settings” link in the footer.

Essential — always on

Keep the site working and secure, and remember your cookie choice. Your choice is stored in your own browser and is never sent to us.

Functional

Load content from other services when you ask for it: the Google map of our centre and videos from YouTube, which we embed in privacy-enhanced mode.

Analytics

Google Analytics 4 (Google Ireland Ltd.) tells us, in aggregate, which pages are visited and which forms are sent, so we can improve the site. It sets the cookies _ga and _ga_<ID>, kept for up to two years. Google Analytics 4 does not log or store IP addresses.

Marketing

Google Ads (Google Ireland Ltd.) and the Meta Pixel (Meta Platforms Ireland Ltd., for Facebook and Instagram) measure which of our adverts lead to a visit or an enquiry, and let us show our adverts to people who have visited this site. They set cookies such as _gcl_au and _fbp, kept for up to 90 days.

We use Google Consent Mode. Until you choose, and whenever you decline, none of these tools is loaded at all and nothing is sent to Google or Meta. If you withdraw your consent later, the tools stop at once and their cookies are removed from our domain.

Google and Meta may process data in the United States; such transfers rely on the EU–U.S. Data Privacy Framework. You can read how they handle data at policies.google.com/privacy and facebook.com/privacy/policy.

When you send one of our forms, it also records how you reached our site — for example the search engine, the advert or the website that linked to us, and the first page you saw — so we can tell which channels help people find us. This is kept with your enquiry. No cookie is used for it: the note stays in the open page while you browse and, only if you allowed analytics or marketing cookies, in your browser’s session storage until you close the tab.

TeneLearning S.L. owns the copyright, intellectual property and related rights in the contents of the tenelearning.com website, including the services offered and the programs required to deliver them.

Reproduction, publication and/or non-exclusive private use of the contents, in whole or in part, is not permitted without prior written consent.

Any use of our services that is contrary to intellectual-property legislation is prohibited — in particular: any use that violates Spanish law or infringes the rights of third parties; publishing or transmitting content that is violent, obscene, abusive, illegal, racist, xenophobic or defamatory; distributing serial numbers or other material that infringes third-party intellectual-property rights; collecting or using other users’ personal data without their express consent or in breach of Regulation (EU) 2016/679; and using our mail server or domain email addresses to send spam.

You may exercise your rights of access, objection, rectification and erasure under the Regulation at any time. To do so, or for any question about this policy, contact us: